Technical Support Representative

ADP, Inc.; Beaverton (OR); On-site; USD 17,000 - 28,000; Full time

Job summary

Graphic Products is seeking a Technical Support Representative to join our team. You will assist customers by phone, live chat and email, and develop technical expertise in Graphic Products applications. Strong communication, problem solving, and Microsoft 365 familiarity are required.

Bilingual Spanish/English is a plus. Working hours are 5:30am-2:00pm, with pay up to $20/hour DOE. We offer growth potential in responsibility and pay and a collaborative, customer‑focused environment.

Qualifications

• Minimum of one year technical troubleshooting experience in a call centre environment.
• A passion for working with people and customer service.
• Ability to communicate well, including oral, written and presentation skills.
• Bilingual (Spanish/English) applicants a plus.

Responsibilities

• Communication via phone, live chat and e-mail to assist customers with questions or issues with the software and/or printer(s).
• Develop and maintain technical expertise in Graphic Products applications.
• Assist customers with installing and using safety label printing software.
• Log cases detailing requests for technical assistance and steps taken to resolve.
• Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.

Skills

Technical troubleshooting

Customer service

Communication skills

Microsoft 365

Tools

Microsoft 365

Job description

Graphic Products is currently seeking a Technical Support Representative to join our highly reputable team. If you have hands‑on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you!

Job Description:

• Communication via phone, live chat and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s)
• Develop and maintain technical expertise in Graphic Products applications
• Assist customers with installing and using safety label printing software
• Log cases detailing requests for technical assistance and steps taken to resolve
• Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.

Other Requirements:

• Must have a minimum of one year technical troubleshooting experience in a call centre environment
• A passion for working with people and customer service
• Ability to communicate well, including oral, written and presentation skills
• Intermediate knowledge of Microsoft 365 apps and services
• Detail‑oriented self‑starter, comfortable working independently and as part of a team
• Excellent time management skills, prioritising and handling multiple tasks at the same time
• Bilingual (Spanish/English) applicants a plus

Pay/Hours:

• This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOE
• The working hours for this position will be 8 hour workdays (M‑F) with likely hours of 5:30am-2:00pm

Graphic Products is an Equal Opportunity Employer