Hybrid Dispatch & Customer Support Specialist I

Canon USA; Itasca (IL); Hybrid; USD 23,694 - 30,086; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag! Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a customer-focused Call Taker to answer and log service calls, providing timely, accurate information to internal and external customers. The role is part of the dispatch team and requires the ability to handle level 1 call types.

Candidates should have a HS diploma or GED, 1–2 years of related experience, strong communication, and proficiency with MS Office. The position offers a hybrid work schedule, competitive hourly pay, and a comprehensive benefits package.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Strong verbal and written communication skills.
• Proficient in MS Office, strong attention to detail, organized and able to multitask.
• Successful completion of Call Taker New-Hire training and introductory period.
• Must be able to work wide variety of work shift/schedules with short notice.

Responsibilities

• Provide outstanding service to customers calling the dispatch team for service.
• Respond to routine customer inquiries via live call or email.
• Follow through on special customer needs in a timely manner.]

Skills

Verbal & written communication

Attention to detail

Multitasking

Shift flexibility

Education

HS Diploma or GED

Tools

MS Office

Job description

Canon U.S.A., Inc. is seeking a customer-focused Call Taker to answer and log service calls, providing timely, accurate information to internal and external customers. The role is part of the dispatch team and requires the ability to handle level 1 call types.

Candidates should have a HS diploma or GED, 1–2 years of related experience, strong communication, and proficiency with MS Office. The position offers a hybrid work schedule, competitive hourly pay, and a comprehensive benefits package.