Remote Principal PM, Member Experience & Care Journey

Ladders; EE. UU.; A distancia; USD 200.000 - 230.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible vacation

Remote work

Paid sick leave

Professional development mentorship

Descripción de la vacante

Ladders is seeking a Principal Product Manager, Member Experience to define the strategy for a core consumer experience in healthcare, spanning the member care journey. You will partner with design, engineering, analytics, and business stakeholders to create a high-quality, engaging experience that improves adoption and outcomes.

The ideal leader brings deep product vision, strong analytical judgment, and the ability to translate complex user and system needs into a clear roadmap while mentoring

Formación

• 12+ years of senior product management experience in consumer-facing products at scale.
• Direct ownership of a consumer product experience from concept to measurable adoption.
• Strong understanding of B2C product dynamics, including user engagement and retention.
• Proficient in product analytics tools and SQL, combining qualitative and quantitative insights.
• Technical fluency in modern software applications, APIs, and system dependencies.
• Proven ability to influence senior leaders and build trust in a matrixed organization.
• Empathy for users in healthcare and a conviction about technology's role in improving access and outcomes.

Responsabilidades

• Set the vision and strategy for the core member software experience across the care journey.
• Map the complete member journey and drive alignment across cross-functional teams.
• Champion strong design and maintain high standards of craft and detail.
• Use data and research to inform decisions and define success metrics.
• Lead projects from concept through prototyping, launch, and iteration.
• Communicate complex ideas clearly to engineers and executives.
• Mentor other product managers on product craft and analytical rigor.

Conocimientos

Senior product management

Consumer product

SQL

Product analytics

APIs

Stakeholder management

Healthcare domain

Cross-functional leadership

Roadmapping

Engagement & retention

Leadership

Herramientas

SQL

Analytics platforms

Descripción del empleo

Ladders is seeking a Principal Product Manager, Member Experience to define the strategy for a core consumer experience in healthcare, spanning the member care journey. You will partner with design, engineering, analytics, and business stakeholders to create a high-quality, engaging experience that improves adoption and outcomes.

The ideal leader brings deep product vision, strong analytical judgment, and the ability to translate complex user and system needs into a clear roadmap while mentoring