Principal Product Manager, Member Experience

Ladders; United States; Remote; USD 200,000 - 230,000; Full time

Benefits offered by this job

Flexible vacation

Remote work

Paid sick leave

Professional development mentorship

Job summary

Ladders is seeking a Principal Product Manager, Member Experience to define the strategy for a core consumer experience in healthcare, spanning the member care journey. You will partner with design, engineering, analytics, and business stakeholders to create a high-quality, engaging experience that improves adoption and outcomes.

The ideal leader brings deep product vision, strong analytical judgment, and the ability to translate complex user and system needs into a clear roadmap while mentoring

Qualifications

• 12+ years of senior product management experience in consumer-facing products at scale.
• Direct ownership of a consumer product experience from concept to measurable adoption.
• Strong understanding of B2C product dynamics, including user engagement and retention.
• Proficient in product analytics tools and SQL, combining qualitative and quantitative insights.
• Technical fluency in modern software applications, APIs, and system dependencies.
• Proven ability to influence senior leaders and build trust in a matrixed organization.
• Empathy for users in healthcare and a conviction about technology's role in improving access and outcomes.

Responsibilities

• Set the vision and strategy for the core member software experience across the care journey.
• Map the complete member journey and drive alignment across cross-functional teams.
• Champion strong design and maintain high standards of craft and detail.
• Use data and research to inform decisions and define success metrics.
• Lead projects from concept through prototyping, launch, and iteration.
• Communicate complex ideas clearly to engineers and executives.
• Mentor other product managers on product craft and analytical rigor.

Skills

Senior product management

Consumer product

SQL

Product analytics

APIs

Stakeholder management

Healthcare domain

Cross-functional leadership

Roadmapping

Engagement & retention

Leadership

Tools

SQL

Analytics platforms

Job description

For our client, we are seeking a Principal Product Manager, Member Experience to join the team of a leader in the Hospitals & Medical Centers space.

This role will define and drive the strategy for a core consumer experience that supports members throughout the care journey in a healthcare setting. You will partner closely with design, engineering, analytics, and business stakeholders to shape an intuitive, high-quality experience that improves engagement, adoption, and outcomes. The ideal candidate brings deep product leadership, strong analytical judgment, and the ability to turn complex user and system needs into a clear roadmap.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $200,000 – $230,000 annually

Responsibilities

• Set the vision and strategy for the core member software experience across the care journey
• Map the complete member journey and drive alignment across cross-functional teams
• Champion strong design and maintain high standards of craft and detail
• Use data and research to inform decisions and define success metrics
• Lead projects from concept through prototyping, launch, and iteration
• Communicate complex ideas clearly to engineers and executives
• Mentor other product managers on product craft and analytical rigor

Qualifications

• 12+ years of senior product management experience in consumer-facing products at scale
• Direct ownership of a consumer product experience from concept to measurable adoption
• Strong understanding of B2C product dynamics, including user engagement and retention
• Proficient in product analytics tools and SQL, combining qualitative and quantitative insights
• Technical fluency in modern software applications, APIs, and system dependencies
• Proven ability to influence senior leaders and build trust in a matrixed organization
• Empathy for users in healthcare and a conviction about technology's role in improving access and outcomes

Benefits

• Flexible vacation policy for personal time and relaxation
• 80 hours of paid sick, safe, and caregiver leave annually
• Remote work opportunity
• Professional development and mentorship opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.