Director, Member Journey & AI-Driven Care Experience

Hinge Health; San Francisco (CA); On-site; USD 280,000 - 380,000; Full time

Benefits offered by this job

ESP P stock purchase via ESPP

Lifestyle stipend

Learning & development opportunities

Comprehensive medical, dental, vision

Job summary

Hinge Health is seeking a Director of Product Management to lead the Member Journey. You will define the vision for the end-to-end member experience, from enrollment to long-term retention, and guide PMs to deliver scalable, high-impact programs.

You will partner with Clinical, Design, and Data Science to shape a cohesive product roadmap and drive meaningful outcomes. You will oversee a team of product managers, foster ownership, and push for operational excellence while advancing

Qualifications

• Bachelor's degree in a relevant field.
• 10+ years in Product Management building consumer-facing products or B2B2C platforms.
• 4+ years managing a team of Product Managers/Senior Product Managers.
• Experience managing foundational platforms at scale, not just owning features.
• Comfortable working with distributed teams and US-based stakeholders (Pacific Time).
• Technical fluency, specifically ability to engage deeply on data models, experimentation infrastructure, and system design
• Exceptional written and verbal communication skills to work effectively in async, globally distributed teams, paired with strong project management and a bias for urgency to drive execution.

Responsibilities

• Set the Strategic Vision: Define and communicate a multi-year product vision and strategy for the Member Journey neighborhood, ensuring alignment with broader goals.
• Lead and Grow the Team: Manage, mentor, and develop a high-performing team of Product Managers. Foster a culture of ownership and operational excellence.
• Drive Enrollment, Retention, and Outcomes: Transform the member lifecycle from triage through long-term retention and outcomes.
• Scale for New Care Programs: Build a member experience that scales to new conditions and care models without fragmentation.
• AI & Personalization Innovation: Define and execute how AI and personalization make the member experience more adaptive and effective.
• Collaborate Cross-Functionally: Partner with Clinical, Design, and Data Science to translate member needs into a roadmap.

Skills

PM experience

Team leadership

Platform scale experience

Distributed teams

Data modeling & experimentation

Communication (written & verbal)

Education

Bachelor's degree

Job description

Hinge Health is seeking a Director of Product Management to lead the Member Journey. You will define the vision for the end-to-end member experience, from enrollment to long-term retention, and guide PMs to deliver scalable, high-impact programs.

You will partner with Clinical, Design, and Data Science to shape a cohesive product roadmap and drive meaningful outcomes. You will oversee a team of product managers, foster ownership, and push for operational excellence while advancing