Lead Product Manager, Member Experience & Care Journeys

Teladoc Health; United States; À distance; USD 200 000 - 230 000; Plein temps

Avantages offerts par ce poste

Flexible vacation policy

Paid sick leave (80 hours/year)

Paid caregiver leave (80 hours/year)

Résumé du poste

Teladoc Health seeks a senior product manager to own the core member software experience across the full care journey, from discovery to follow‑up. You’ll think in systems, balance regulatory realities, and lead end‑to‑end execution with engineers, design, data science, and clinical teams.

You will use research, analytics, and A/B tests to shape strategy, define success metrics, and mentor other PMs while advancing member value in a regulated health care environment.

Qualifications

• 12+ years of product management experience at a senior level in consumer-facing products at meaningful scale.
• Direct ownership of at least one consumer product experience from ambiguous problem to measurable adoption.
• Strong command of B2C product dynamics, including onboarding, activation, engagement, retention, and habit formation.

Responsabilités

• Set the vision and strategy: define a multi-year vision and roadmap for the core member-facing software experience across the full care journey.
• Think in systems: map the complete member journey end to end and drive alignment across engineering, design, data science, clinical, operations, and marketing.
• Champion great design: partner with design as a strategic differentiator and maintain high craft and attention to detail.
• Drive outcomes with data and research: use user research, behavioral data, and A/B testing to inform decisions and define success metrics.
• Take ideas from concept to impact: convert opportunities into well-scoped projects and lead prototyping, launch, and iteration.

Connaissances

Senior product management

B2C product dynamics

Product analytics (SQL)

Technical fluency

Executive presence

Empathy for users

Communication

Outils

SQL

Description du poste

Teladoc Health seeks a senior product manager to own the core member software experience across the full care journey, from discovery to follow‑up. You’ll think in systems, balance regulatory realities, and lead end‑to‑end execution with engineers, design, data science, and clinical teams.

You will use research, analytics, and A/B tests to shape strategy, define success metrics, and mentor other PMs while advancing member value in a regulated health care environment.