Remote Principal Enterprise CS Leader

Health Data Innovations, Inc.; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible PTO

401(k) + Company Match

Life Insurance

Pet insurance

Job summary

OpenLoop seeks a Principal Strategic Customer Success Manager to own its most consequential enterprise relationships, either remotely or from our Des Moines, IA HQ. You will define how enterprise customer success is done as we scale, partnering with client executives to deliver long-term value.

You will lead renewals, drive multi-year expansion, architect CS playbooks, and align stakeholders across complex programs, while mentoring the CS team and guiding product strategy with client insights.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field.
• 8–12+ years in enterprise Customer Success or Account Management with multi-year revenue ownership.
• Experience guiding multi-program enterprise engagements and executive reviews.

Responsibilities

• Own crown-jewel enterprise accounts, renewals, and multi-year growth.
• Architect the enterprise CS motion, including health and risk models.
• Lead executive-level QBRs and present ROI to client leadership.
• Guide integrations and coordinate cross-functional resources for success.

Skills

Enterprise CS

Strategic CSM

Account ownership

Executive presence

Healthcare exp

Education

Bachelor's in Business/Healthcare

Job description

OpenLoop seeks a Principal Strategic Customer Success Manager to own its most consequential enterprise relationships, either remotely or from our Des Moines, IA HQ. You will define how enterprise customer success is done as we scale, partnering with client executives to deliver long-term value.

You will lead renewals, drive multi-year expansion, architect CS playbooks, and align stakeholders across complex programs, while mentoring the CS team and guiding product strategy with client insights.