Strategic Enterprise CSM — Growth & Retention

OpenLoop Health; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA/FSAs

Flexible PTO

401(k) + company match

Life insurance

Pet insurance

Job summary

OpenLoop Health is seeking an Enterprise Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. You will collaborate with CS leadership to shape the client experience from onboarding to renewal, driving retention and expansion.

You will own strategic relationships with executive stakeholders, manage complex integrations, lead quarterly business reviews, and advocate for customers in product roadmaps.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field.
• 5+ years in Customer Success or Account Management (B2B SaaS) focused on retention and growth.
• Strong understanding of system integrations and APIs.
• Commercial mindset with experience negotiating renewals and upsells.
• Ability to build relationships with technical users and C-suite executives.
• Healthcare/HealthTech familiarity is a plus.

Responsibilities

• Drive account growth and diversification by expanding product adoption.
• Define success with clients and track KPIs for value realization.
• Monitor health signals to mitigate churn.
• Lead executive stakeholder relationships as trusted advisor.
• Navigate integrations and ensure data/operational exchanges.
• Lead renewals and upsells with Sales.
• Synthesize customer feedback into product roadmap.
• Oversee onboarding and lifecycle from go-live to adoption.
• Conduct quarterly business reviews to show ROI and plan scaling.

Skills

CSM experience

Integration savvy

Commercial mindset

Relationship building

Data-driven problem solving

HealthTech experience

Education

Bachelor's degree (Business/Health Admin)

Job description

OpenLoop Health is seeking an Enterprise Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. You will collaborate with CS leadership to shape the client experience from onboarding to renewal, driving retention and expansion.

You will own strategic relationships with executive stakeholders, manage complex integrations, lead quarterly business reviews, and advocate for customers in product roadmaps.