Strategic Enterprise CSM - Lead Multi-Year Growth

Health Data Innovations, Inc.; Des Moines (IA); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Flexible Spending/Health Savings

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance, and más

Job summary

OpenLoop is seeking a Strategic Customer Success Manager to own high-value enterprise accounts, either remotely or at our Des Moines HQ. You will define the CS playbook, drive multi-year expansion, and partner with executive leadership to guide complex programs and integrations.

You will manage renewal strategy, enable cross-functional collaboration, and raise delivery quality across the CS org, leveraging data-driven insights to demonstrate ROI.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field (or equivalent).
• 8–12+ years in enterprise Customer Success or Account Management (B2B SaaS/platform) with multi-year revenue ownership.
• Built a scalable playbook/framework that lifted team performance.
• Strong mental model of complex integrations and APIs to guide client tech leaders.
• Comfort with multi-year deal architecture, pricing conversations, and expansion strategy.
• Experience guiding executive-level programs and complex multi-program accounts.

Responsibilities

• Own the crown-jewel portfolio as end-to-end owner and executive-sponsor for enterprise accounts, accountable for retention and multi-year expansion.
• Architect the enterprise CS motion including NR R methodology, QBR standards, and strategic account-planning framework.
• Drive account growth and diversification with measurable client ROI.
• Own activation and value realization through site rollout, adoption, and coordinating implementation resources.
• Lead executive-level QBRs and renewal planning to articulate value and drive scale.
• Guide complex integrations and data flows with client technical leadership to translate complexity into business outcomes.
• Mentor and uplift the CS team by reviewing account plans and QBRs to raise delivery quality.

Skills

Enterprise CS

Strategic CSM

Playbook Builder

Integrations

Revenue Ownership

Executive program management

Executive sponsorship

Data-driven decision-making

Healthcare/HealthTech knowledge

Education

Bachelor's degree in Business or related field

Tools

APIs familiarity

Job description

OpenLoop is seeking a Strategic Customer Success Manager to own high-value enterprise accounts, either remotely or at our Des Moines HQ. You will define the CS playbook, drive multi-year expansion, and partner with executive leadership to guide complex programs and integrations.

You will manage renewal strategy, enable cross-functional collaboration, and raise delivery quality across the CS org, leveraging data-driven insights to demonstrate ROI.