Strategic Enterprise CSM — Remote + Multi‑Year Growth

OpenLoop; United States; A distancia; USD 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision plans

Flexible Spending/Health Savings

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance, and 1+

Descripción de la vacante

OpenLoop is hiring a Strategic Customer Success Manager to own our most consequential enterprise relationships end-to-end, working remotely or at the Des Moines HQ. This Principal‑level role defines how enterprise customer success is done as we scale, acting as the strategic counterpart to client executive leadership and owning a high‑value account portfolio.

You will architect the CS motion, drive multi‑year expansion, and orchestrate implementation resources to ensure adoption, value

Formación

• Bachelor's degree in Business, Healthcare Administration, or a related field.
• 8–12+ years in enterprise Customer Success or Account Management with multi-year revenue ownership.
• Experience at Principal/Strategic CSM level or Strategic Account Director.
• Ability to build scalable playbooks and drive executive-level programs.

Responsabilidades

• Own the crown‑jewel portfolio as the executive sponsor for OpenLoop's strategic enterprise accounts.
• Architect the enterprise CS motion including NRR methodology and QBR framework.
• Drive multi‑year account growth and product diversification across your portfolio.
• Lead activation, adoption, and value realization with cross‑functional teams.
• Guide complex integrations and coordinate with client tech leadership.
• Run end-to-end renewal and multi‑year expansion architecture with Sales.
• Manage health signals and mitigate concentration risk.
• Shape product strategy by translating enterprise insights into roadmap input.
• Lead executive QBRs to demonstrate ROI and plan multi‑year scale.

Conocimientos

Enterprise CS

Multi-year revenue ownership

Executive sponsorship

Data-driven decision making

Program management

Educación

Bachelor's degree in Business/Healthcare Admin or related field

Herramientas

CRM systems (e.g., Salesforce)

Descripción del empleo

OpenLoop is hiring a Strategic Customer Success Manager to own our most consequential enterprise relationships end-to-end, working remotely or at the Des Moines HQ. This Principal‑level role defines how enterprise customer success is done as we scale, acting as the strategic counterpart to client executive leadership and owning a high‑value account portfolio.

You will architect the CS motion, drive multi‑year expansion, and orchestrate implementation resources to ensure adoption, value