Remote Principal Contact Center Architect – Government

Maximus; Helena (MT); Remote; USD 198,000 - 297,000; Full time

Job summary

Maximus is seeking an IT Principal Contact Center Solution Architect to lead the design and strategy of complex government contact center modernization initiatives. This remote role requires deep expertise in cloud, on-premises, and hybrid architectures, omnichannel design, and strong experience with government capture, proposal, and implementation programs.

The ideal candidate will translate mission requirements into scalable solutions, mentor teams, and partner with pricing and delivery to

Qualifications

• 10-12 years of relevant professional IT experience.
• Deep government sector knowledge and experience with capture, proposal, estimation and bid processes.
• Strong leadership and ability to translate customer requirements into architecture.

Responsibilities

• Lead end-to-end design of cloud, on-premises, and hybrid contact center solutions for large government programs.
• Translate requirements into viable solution elements and architecture views.
• Mentor architects and guide teams through technology transitions and proposals.

Job description

Maximus is seeking an IT Principal Contact Center Solution Architect to lead the design and strategy of complex government contact center modernization initiatives. This remote role requires deep expertise in cloud, on-premises, and hybrid architectures, omnichannel design, and strong experience with government capture, proposal, and implementation programs.

The ideal candidate will translate mission requirements into scalable solutions, mentor teams, and partner with pricing and delivery to