Remote Senior Government Contact Center Architect

Maximus

Indianapolis (IN)

Remote

USD 198,000 - 297,000

Full time

3 days ago

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Job summary

Maximus seeks a Senior Principal Contact Center Solution Architect to drive the design and strategy of modernization solutions for government customers. You will translate complex requirements into integrated, scalable architectures spanning cloud, on-premises, and hybrid environments, including omnichannel routing, AI-enabled workstreams, and security controls.

The role is remote, with responsibilities across the opportunity lifecycle from shaping to delivery, mentoring teams, and collaborating

Qualifications

Bachelor's degree in related field required.
10-12 years of relevant professional experience required.
Equivalent combination of education and experience considered in lieu of degree.
Minimum 10 years of technical IT experience including estimation and successful bid development.
Deep government sector expertise and experience with federal/state proposals.
Experience communicating with non-technical stakeholders and senior leadership.

Responsibilities

Design and develop scalable, flexible contact center solutions for government programs.
Lead solution design and strategy for large, complex pursuits.
Interface with pricing, delivery, and capture teams to ensure viable solutions.
Mentor architects and coach technical employees across the organization.
Present high-level concepts and estimation models to stakeholders.