Senior Principal Contact Center Solutions Architect Remote

Maximus; Juneau (AK); Remote; USD 198,000 - 297,000; Full time

Job summary

Maximus seeks an IT Principal/ Senior Principal Contact Center Solution Architect to lead design and strategy for complex contact center modernization for government customers.

The role translates mission, customer experience, operational, workforce, security, and technical requirements into scalable solutions. This is a remote position with emphasis on cross-functional leadership and stakeholder collaboration.

Qualifications

• Bachelor's degree in related field required.
• 10+ years of IT/solutions architecture experience with government programs preferred.
• Experience with RFIs, RFPs, and bid responses.

Responsibilities

• Design scalable, integrated contact center solutions for government programs.
• Lead solution architecture and strategy across complex pursuits.
• Coordinate with capture, pricing, and delivery teams to ensure viable, cost-realistic solutions.
• Mentor architects and guide teams through technology transitions and adoption.

Skills

Solution architecture

Contact center

Government IT

RFx/RFP

Cloud architecture

Leadership

Education

Bachelor's degree

Job description

Maximus seeks an IT Principal/ Senior Principal Contact Center Solution Architect to lead design and strategy for complex contact center modernization for government customers.

The role translates mission, customer experience, operational, workforce, security, and technical requirements into scalable solutions. This is a remote position with emphasis on cross-functional leadership and stakeholder collaboration.