Remote Premium Client Solutions Specialist (Contract)

Care Com; United States; Remote; USD 33,000 - 36,000; Part time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401K matching

Paid holidays

PTO

Job summary

Care.com is seeking a Premium Client Solutions Specialist to provide exceptional support to clients. You will resolve inquiries, manage inbound communications, and document interactions in Salesforce, ensuring a positive experience.

Role is temporary (90 days) with remote work preferred for those near Dallas. Strong communication, empathy, and problem-solving are essential to meet SLAs and drive client satisfaction while collaborating with the team.

Qualifications

• Minimum 5 years of experience in a customer service role, preferably in a fast-paced environment.
• Strong verbal and written communication skills with the ability to explain complex information clearly.
• Proficiency in using CRM systems (Salesforce preferred), Google suites and other relevant software applications.

Responsibilities

• Resolve client inquiries and issues promptly and accurately.
• Respond to client calls, emails, and other channels professionally and timely.
• Document all client interactions and resolutions in our CRM (Salesforce preferred).
• Provide clear information about products, services, and policies.
• Escalate complex issues to internal teams while keeping the client informed.
• Adhere to SLAs and company procedures to ensure high-quality support.
• Gather client feedback and identify opportunities for service improvement.
• Collaborate with team to ensure efficient workflow and knowledge sharing.
• Maintain performance metrics related to call handling time, resolution rates, and client satisfaction.

Skills

Communication skills

Problem solving

Empathy

Detail-oriented

Tech proficiency

Team player

Adaptability

Multitasking

Tools

Salesforce

Google Suite

Job description

Care.com is seeking a Premium Client Solutions Specialist to provide exceptional support to clients. You will resolve inquiries, manage inbound communications, and document interactions in Salesforce, ensuring a positive experience.

Role is temporary (90 days) with remote work preferred for those near Dallas. Strong communication, empathy, and problem-solving are essential to meet SLAs and drive client satisfaction while collaborating with the team.