Premium Client Solutions Specialist

Care Com; Town of Texas, Fort Worth (WI, TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401K matching

Paid holidays

Paid time off

Remote work

Job summary

Care.com is seeking a Premium Client Solutions Specialist to provide exceptional support to clients. You will resolve inquiries, manage multiple channels, and document interactions in Salesforce or similar CRM tools.

This temp/contract role offers remote work with preferred local to Dallas, 90-day coverage, and a schedule Mon-Fri 10:30am–7:00PM CT. The salary is $24–$26.40 per hour with comprehensive benefits.

Qualifications

• Minimum 5 years of customer service experience in a fast-paced environment.
• Strong written and verbal communication skills.
• Proven problem-solving abilities with a customer focus.
• Empathetic and patient approach to client interactions.
• Detail-oriented with accurate documentation of interactions.
• Experience using CRM systems (Salesforce preferred) and Google Workspace.
• Team player with collaborative mindset.
• Ability to adapt to changing priorities and multitask.

Responsibilities

• Resolve client inquiries and escalations promptly and accurately.
• Manage inbound calls, emails, and other channels professionally.
• Document interactions and resolutions in the CRM system.
• Provide clear information about products, services, and policies.
• Escalate complex issues to internal teams while keeping clients informed.
• Follow SLAs and internal procedures to ensure quality.
• Collect client feedback for service improvements.
• Collaborate with teammates to maintain efficient workflows.
• Maintain performance metrics such as call handling and satisfaction.

Skills

Customer Service

Communication

Problem-Solving

Empathy

Detail-Oriented

CRM Proficiency

Team Player

Adaptability

Tools

Salesforce

Google Suite

Job description

• Compensation: USD 24 - USD 26.4 - hourly

Company Description

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

Job Description

We are seeking a dedicated and highly skilled Premium Client Solutions Specialist to join our team providing exceptional support to our valued clients. In this role, you will be responsible for resolving client inquiries and issues efficiently and effectively, ensuring a positive and seamless experience. You will be a key point of contact for our clients, demonstrating empathy, problem‑solving skills, and a commitment to providing top‑tier service.

What You’ll Do:

• Issue Resolution & Troubleshooting: Promptly and accurately address client inquiries and resolve issues related to our products or services.
• Inbound Communication Management: Respond to client calls, emails, and other communication channels in a professional and timely manner.
• Detailed Record Keeping: Accurately document all client interactions and issue resolutions in our CRM system (Salesforce preferred).
• Information Provision: Provide clear and comprehensive information to clients regarding our products, services, and policies.
• Escalation Management: Escalate complex issues to appropriate internal teams while maintaining clear communication with the client.
• Process Adherence: Adhere to established service level agreements and company procedures to ensure consistent and high‑quality support.
• Client Feedback Collection: Gather client feedback and identify opportunities for service improvement.
• Team Collaboration: Work collaboratively with team members to ensure efficient workflow and knowledge sharing.
• Maintain Performance Standards: Meet or exceed performance metrics related to call handling time, resolution rates, and client satisfaction.

Qualifications

• Proven Customer Service Experience: Minimum 5 years of experience in a customer service role, preferably in a fast‑paced environment.
• Excellent Communication Skills: Strong verbal and written communication skills with the ability to explain complex information clearly.
• Problem‑Solving Ability: Demonstrated ability to analyze problems, identify solutions, and implement them effectively.
• Empathy and Patience: Ability to understand and address client concerns with empathy and patience.
• Detail‑Oriented: Strong attention to detail and accuracy in documenting client interactions and issue resolutions.
• Technical Proficiency: Proficiency in using CRM systems (Salesforce preferred), Google suites and other relevant software applications.
• Team Player: Ability to work effectively in a team environment and contribute to a positive work culture.
• Adaptability: Ability to adapt to changing priorities and 1 handle multiple tasks simultaneously.

Additional Information

Role Type: Temp/Contract - 90 day coverage
Position Hours: Monday - Friday 10:30am - 7:00PM CT
Work Environment: Remote - local to Dallas is highly preferred
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high‑quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com’s industry‑leading products—from child and elder care to pet care and home care.
Salary Range: $24 - $26.40/hr.The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long‑term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).
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