Remote Client Success Specialist - Contracts & Support

The Facilities Group; Dallas, Northern (TX, KY); Hybrid; USD 29,000 - 32,000; Full time

Job summary

The Facilities Group is seeking a Client Success Agent for a full-time, remote-friendly role based in Dallas, TX. The position focuses on client account management, resolving service issues, and ensuring contract compliance in a fast-paced environment.

Key duties include coordinating with customers and service providers, negotiating rates, and maintaining accurate records. A background in customer service contracts within janitorial or floor care is qualifying; strong MS Office skills are

Qualifications

• One year working experience in managing small to mid-size customer service contracts in janitorial or floor care.

Responsibilities

• Resolve customer service issues and monitor provider activity.
• Negotiate service rates and ensure contract compliance.
• Coordinate with customers, independent providers and internal departments.
• This is not a sales position eligible for commissions.

Tools

MS Office

Job description

The Facilities Group is seeking a Client Success Agent for a full-time, remote-friendly role based in Dallas, TX. The position focuses on client account management, resolving service issues, and ensuring contract compliance in a fast-paced environment.

Key duties include coordinating with customers and service providers, negotiating rates, and maintaining accurate records. A background in customer service contracts within janitorial or floor care is qualifying; strong MS Office skills are