Remote Premium Client Solutions Specialist

Care Com; Dallas (TX); Remote; USD 33,000 - 36,000; Part time

Benefits offered by this job

Health insurance

Life & disability insurance

401K employer matching

Paid holidays

PTO

Job summary

Care.com is seeking a Premium Client Solutions Specialist to deliver exceptional support to our valued clients. This temp/contract role (90 days) is remote with preference for Dallas-based candidates.

You will resolve inquiries, document interactions in Salesforce, and collaborate with teammates to meet service levels. The ideal candidate has 5+ years in customer service, excellent communication, empathy, and strong problem-solving skills.

Qualifications

• Minimum 5 years in a customer service role.
• Strong written and verbal communication skills.
• Ability to analyze problems and implement solutions.
• Empathy and patience when addressing client concerns.
• Detail-oriented documentation of client interactions and resolutions.
• Proficiency with CRM systems (Salesforce preferred) and Google tools.
• Team player with adaptable multitasking.

Responsibilities

• Resolve client inquiries and issues with prompt, accurate responses.
• Manage inbound communications (calls, emails, etc.) professionally and timely.
• Document all client interactions and resolutions in the CRM.
• Provide clear information about products, services, and policies.
• Escalate complex issues to appropriate internal teams with clear communication.
• Adhere to SLAs and company procedures to ensure high-quality support.
• Gather client feedback and identify opportunities for service improvement.
• Collaborate with team members to ensure efficient workflow and knowledge sharing.
• Maintain performance metrics related to call handling time, resolution rates, and client satisfaction.

Skills

Customer service

Communication

Problem solving

Empathy

Detail oriented

CRM proficiency

Team player

Adaptability

Tools

Salesforce

Google Suite

Job description

Care.com is seeking a Premium Client Solutions Specialist to deliver exceptional support to our valued clients. This temp/contract role (90 days) is remote with preference for Dallas-based candidates.

You will resolve inquiries, document interactions in Salesforce, and collaborate with teammates to meet service levels. The ideal candidate has 5+ years in customer service, excellent communication, empathy, and strong problem-solving skills.