Remote Pre-Litigation Operations Lead

Topdog Law, Llc; United States; Remote; USD 110,000 - 141,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

HSA

Life insurance

Disability coverage

Paid time off

Parental leave

Job summary

TopDog Law, a nationally scaling personal injury firm, seeks a Pre‑Litigation Operations Manager to oversee day‑to‑day operations of the pre‑litigation team, including Case Managers and Team Leads, ensuring workflows run efficiently and in line with firm standards.

You will bridge the gap between legal and operations, identify bottlenecks, implement improvements, manage staffing, and partner with attorneys to ensure paralegal support aligns with case strategy while upholding quality, compliance,

Qualifications

• 5+ years in a law firm environment with pre-litigation and/or litigation experience.
• Experience managing paralegals or legal support staff.
• Strong understanding of personal injury or civil litigation processes.
• Excellent organizational, leadership, and communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with legal software and case management systems.
• Leadership and team development.
• Process optimization and operational oversight.
• Attention to detail and deadline-driven mindset.
• Problem-solving and decision-making abilities.

Responsibilities

• Directly manage, mentor, and support pre-litigation paralegals and team leads.
• Assign workloads, monitor performance, and ensure coverage across all teams.
• Conduct regular check-ins, performance reviews, and coaching sessions.
• Assist with hiring, onboarding, and training of new paralegals and team leads.
• Foster a collaborative, accountable, and high-performing team culture.
• Oversee case workflows to ensure timely progression.
• Identify workflow bottlenecks and implement process improvements.
• Coordinate with attorneys to ensure paralegal support aligns with case strategy.
• Ensure accurate case documentation, reporting, and data entry.
• Develop, maintain, and refine standard operating procedures for pre-litigation support.
• Ensure compliance with firm policies, ethical standards, and jurisdictional requirements.
• Monitor case metrics and KPIs to evaluate efficiency and performance.
• Implement best practices to improve productivity, quality control, and client service.
• Work closely with intake, medical records, demand, litigation, and settlement teams.
• Serve as a point of contact for operational issues affecting case flow.
• Communicate staffing needs, workload trends, and operational challenges to leadership.

Skills

Paralegal management

Leadership

Process optimization

Communication

Case management software

Legal operations

Attention to detail

Time management

Decision making

Tools

Case management software

Job description

TopDog Law, a nationally scaling personal injury firm, seeks a Pre‑Litigation Operations Manager to oversee day‑to‑day operations of the pre‑litigation team, including Case Managers and Team Leads, ensuring workflows run efficiently and in line with firm standards.

You will bridge the gap between legal and operations, identify bottlenecks, implement improvements, manage staffing, and partner with attorneys to ensure paralegal support aligns with case strategy while upholding quality, compliance,