Remote Practice Manager – Implementation Services

Veeva Systems; Dallas (TX); Hybrid; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic lif

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems seeks a Practice Manager to lead a Professional Services team focused on delivering Veeva Quality Cloud for Life Sciences. You will oversee delivery from implementation and beyond and mentor staff across engagements.

This remote US-based role requires up to 25% travel and a proven track record of scaling teams, optimizing utilization, and cross-functional collaboration with Sales, Strategy, Product, and Services.

Qualifications

• 10+ years of software implementation experience at a software vendor or consulting firm.
• 8+ years in people management.
• Has grown and led a professional services team.
• Operational excellence in leading Services including utilization and resource management.
• Ability to travel up to 25% of the time.

Responsibilities

• Lead a Professional Services team that delivers Veeva Quality Cloud.
• Responsible for hiring, performance management, and mentorship.
• Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource; up to 25% time with customers.
• Manage supply and demand of your team and staff the right people on projects.
• Support and coach your team and drive billable work to boost productivity.
• Manage escalations and support sales and other teams in pre-sales.
• Cultivate trusted relationships with customers.
• Coordinate across projects and Veeva functions to share lessons learned.
• Provide executive oversight and champion customer and employee success.

Skills

Software implementation

People management

Team leadership

Travel

Job description

Veeva Systems seeks a Practice Manager to lead a Professional Services team focused on delivering Veeva Quality Cloud for Life Sciences. You will oversee delivery from implementation and beyond and mentor staff across engagements.

This remote US-based role requires up to 25% travel and a proven track record of scaling teams, optimizing utilization, and cross-functional collaboration with Sales, Strategy, Product, and Services.