Practice Manager, Quality Cloud Implementations - Remote

Veeva Systems; Philadelphia (Philadelphia County); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic lif

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems seeks a Practice Manager to lead a Professional Services team focused on customer success from implementation onward. You will guide delivery of Veeva Quality Cloud, hire and mentor staff, and support across multiple engagements, including non-billable work with up to 25% travel.

This remote US-based role emphasizes operational excellence and collaboration with global teams. Responsibilities include staffing, ensuring delivery success, and cultivating trusted customer relationships

Qualifications

• 10+ years of software implementation experience at a software vendor or consulting firm.
• 8+ years in people management.
• Has grown and led a professional services team.
• Operational excellence in leading Services including utilization and resource management.
• Ability to travel up to 25% of the time.

Responsibilities

• Lead a Professional Services team that delivers Veeva Quality Cloud.
• Responsible for hiring, performance management, and mentorship.
• Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource.
• Dedicate up to 25% of time engaging with customers.
• Manage supply and demand of your team and staffing across projects.
• Provide oversight to ensure delivery success and coach your team.
• Coordinate with Sales, Strategy, Product, and Services for best practices.

Skills

Software implementation

People management

Professional services

Resource management

Travel readiness

Job description

Veeva Systems seeks a Practice Manager to lead a Professional Services team focused on customer success from implementation onward. You will guide delivery of Veeva Quality Cloud, hire and mentor staff, and support across multiple engagements, including non-billable work with up to 25% travel.

This remote US-based role emphasizes operational excellence and collaboration with global teams. Responsibilities include staffing, ensuring delivery success, and cultivating trusted customer relationships