Remote Practice Manager – Quality Cloud Implementations

Veeva Systems; Madison (WI); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Company holidays

Retirement plan

Charitable giving program

Job summary

Veeva Systems is seeking a Practice Manager for Professional Services to lead delivery of the Veeva Quality Cloud across customer engagements. You will manage a team, oversee staffing, and drive execution from implementation through ongoing support.

The role requires 10+ years of software implementation experience, strong people leadership, and a proven track record in resource planning and customer success.

Qualifications

• 10+ years of software implementation experience at a software vendor or consulting firm.
• 8+ years in people management.
• Has grown and led a professional services team.
• Operational excellence in leading Services including utilization and resource management.
• Ability to travel up to 25% of the time.

Responsibilities

• Lead a Professional Services team that delivers Veeva Quality Cloud.
• Responsible for hiring, performance management, and mentorship.
• Serve as a Services Delivery Lead for multiple customer engagements with up to 25% non-billable time.
• Manage supply and demand of your team and staff projects accordingly.
• Provide coaching and develop billable work to drive productivity.
• Support sales and other teams in pre-sales and client engagements.
• Foster trusted relationships with customers and cross-functional teams.

Skills

Software implementation

People management

Delivery leadership

Resource management

Travel readiness

Job description

Veeva Systems is seeking a Practice Manager for Professional Services to lead delivery of the Veeva Quality Cloud across customer engagements. You will manage a team, oversee staffing, and drive execution from implementation through ongoing support.

The role requires 10+ years of software implementation experience, strong people leadership, and a proven track record in resource planning and customer success.