Lead Practice Manager, Quality Cloud Implementations

Veeva Systems; Boston (MA); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basicLife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Practice Manager for its Quality Cloud professional services team. This remote US-based role leads delivery, staffing, and mentorship to ensure customer success across engagements. Travel up to 25% is required as you partner with global teams to drive outcomes.

The position emphasizes operational excellence, staff development, and building scalable delivery practices to support Veeva's customers in life sciences.

Qualifications

• 10+ years of software implementation experience at a software vendor or consulting firm.
• 8+ years in people management.
• Has grown and led a professional services team.
• Operational excellence in leading Services including utilization and resource management.
• Ability to travel up to 25% of the time.

Responsibilities

• Lead a Professional Services team that delivers Veeva Quality Cloud
• Responsible for hiring, performance management, and mentorship
• Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers.
• Manage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success.
• Support and coach your team. Find and create billable work to drive productivity and hold your team accountable.
• Manage escalations and support sales and other teams in the pre-sales process.
• Cultivate trusted relationships with customers
• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery.
• Provide executive oversight of internal initiatives and project sponsorship
• Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success

Skills

Software implementation

People management

Delivery leadership

Operational excellence

Travel readiness

Job description

Veeva Systems is seeking a Practice Manager for its Quality Cloud professional services team. This remote US-based role leads delivery, staffing, and mentorship to ensure customer success across engagements. Travel up to 25% is required as you partner with global teams to drive outcomes.

The position emphasizes operational excellence, staff development, and building scalable delivery practices to support Veeva's customers in life sciences.