Remote Practice Assistant — Telehealth Admin & Records

Midi Health; Oregon; Ibrido; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental benefits

Paid time off

100% remote work environment

Descrizione del lavoro

Midi Health is seeking a Practice Assistant to support clinical and administrative operations across the organization. This role coordinates documents, patient requests, referrals, and records management to help clinicians stay focused on care delivery.

You will triage calls, manage EMR documentation in Athena, handle medical records, and coordinate between patients and providers. This fully remote US-based position offers a stable schedule and an opportunity to contribute to a fast-growing

Competenze

• Experience in telehealth operations, medical assistant support, or virtual healthcare administration.
• Proficiency with EMR systems (Athena) and Slack/multiple communication platforms.
• Strong organizational skills with high attention to detail.
• Excellent written and verbal communication.
• Healthcare terminology and HIPAA compliance knowledge.
• Basic technical proficiency (videoconference tools, telehealth platform troubleshooting).

Mansioni

• Clinical Documents & Chart Management: receive, review, flag, and route document requests to the appropriate team and channels.
• Administration of Phone & Messaging: triage inbound admin calls and messages following defined protocols.
• Medical Records Coordination: handle incoming medical records, manage uploads, index in EMR, and follow up as needed.
• Slack Channel Operations: monitor medical records Slack requests and ensure case closure statuses.
• Referrals Processing: initiate, track, and confirm referrals and consult orders with providers and clinicians.
• Post-Visit Documents: perform workflows that deliver documents to patients after visits.

Conoscenze

Telehealth operations

Organizational skills

Written and verbal communication

HIPAA compliance knowledge

Tech-savviness

Formazione

Certified Medical Assistant Administrative (CMAA) or equivalent

Strumenti

Athena EMR

Slack

Ticketing systems

Remote collaboration tools

Videoconference tools

Descrizione del lavoro

Midi Health is seeking a Practice Assistant to support clinical and administrative operations across the organization. This role coordinates documents, patient requests, referrals, and records management to help clinicians stay focused on care delivery.

You will triage calls, manage EMR documentation in Athena, handle medical records, and coordinate between patients and providers. This fully remote US-based position offers a stable schedule and an opportunity to contribute to a fast-growing