Practice Assistant

Midi Health; San Francisco (CA); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Paid time off

100% remote work

Job summary

Midi Health is seeking a Practice Assistant to support clinical and administrative operations in a fully remote setting across the United States. The role focuses on managing documents, patient requests, referrals, and records, ensuring smooth workflow in the EMR and across channels.

You will triage calls, coordinate medical records, and manage referrals while maintaining HIPAA compliance. The position offers a 40-hour work week, CST-friendly schedule, and full-time non-exempt status.

Qualifications

• Experience in telehealth operations or virtual healthcare administration.
• Proficiency with EMR systems (Athena) and Slack.
• Strong organizational skills with high attention to detail.
• Excellent written and verbal communication.
• Healthcare terminology and HIPAA compliance knowledge.
• Basic technical proficiency with videoconference tools and telehealth platforms.

Responsibilities

• Clinical Documents & Chart Management: handle document requests and filing in EMR with proper routing.
• Administration of Phone & Messaging: triage inbound admin calls and messages per protocols.
• Medical Records Coordination: manage incoming records, uploads, indexing, and missing data follow-ups.
• Slack Channel Operations: monitor medical records Slack requests and escalate as needed.
• Referrals Processing: initiate, track, and confirm referrals and consult orders.
• Post-Visit Documents: ensure delivery of documents to patients after visits.

Skills

Telehealth operations

EMR proficiency

Slack proficiency

Detail-oriented

Strong communication

HIPAA compliance

Education

CMAA or equivalent

Tools

Athena EMR

Slack

Job description

Remote (U.S.-Based) | Full-Time, Non-Exempt | Schedule: Monday - Friday, 8:30am - 5:00pm PST

We’re seeking a highly organized and detail‑oriented Practice Assistant to support clinical and administrative operations across Midi Health. This is a pivotal role ensuring seamless coordination of documents, patient requests, referrals, and records management — enhancing care delivery and clinician productivity.

Core Responsibilities

• Clinical Documents & Chart Management Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action.
• Administration of Phone & Messaging Triage inbound admin calls and messages (Athena “Admin Phone Messages”), escape or route to appropriate team members following defined protocols.
• Medical Records Coordination Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data. Communicate follow‑ups to patients or providers as needed. Additionally, coordinate Midi requests for external records. This role will be responsible for all medical records-related steps for any Midi Health SOPs that involve them.
• Slack Channel Operations Monitor and manage Medical Records Slack requests by tagging cases, escalating urgent items, and ensuring case closure statuses are maintained following team protocols.
• Referrals Processing Initiate, track, and confirm referrals and consult orders. Coordinate between patients, referring providers, and Midi clinicians to ensure timely completion. Track status until receipt confirmation and close the referral loop.
• Post‑Visit Documents Perform all workflows that cover all document delivery to patients after their visit. These workflows are the safety net from our automated process.

Qualifications

• Experience in telehealth operations, medical assistant support, or virtual healthcare administration
• Proficiency with EMR systems (Athena) and Slack/multiple communication platforms
• Strong organizational skills with high attention to detail
• Excellent written and verbal communication
• Healthcare terminology and HIPAA compliance knowledge
• Basic technical proficiency (videoconference tools, telehealth platform troubleshooting)
• Preferred Qualifications:
• Certified Medical Assistant Administrative (CMAA) or equivalent
• Experience handling referrals and prior authorizations
• Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations

Skills & Competencies

• Adaptable multi-tasker capable of handling concurrent administration and clinical support workflows
• Empathetic, patient‑facing communication with clarity and courtesy
• Self‑starter with strong initiative and protocols mindset
• Comfortable using Slack, ticketing systems, and remote tools to triage requests

Hours:

Monday - Friday, 8:30am - 5:00pm PST *includes a 30minute unpaid lunch

What We Offer

• Compensation: $20/hr, full-time (40hr/week), non-exempt. Comp offering based on experience and other variables.
• Opportunity to join a fast-growing, mission-driven healthcare startup
• Health, dental, and paid time off benefits
• 100% remote work environment

At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [e-mail].

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.

Please find our CCPA Privacy Notice for California Candidates here.