Remote PPE Tech Support Specialist | Training & Support

EWS Group; United States; Remote; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Profit sharing bonus plan

Job summary

A technology services company is hiring a PPE Technical Support Specialist to provide exceptional service to users of the Optimal Blue Product and Pricing Engine. The role demands expertise in mortgage pricing and customer interaction, emphasizing issue resolution and client education. Candidates should demonstrate strong analytical skills and a dedication to client satisfaction with a minimum of two years in the industry, alongside excellent communication skills. This is a full-time, remote position with competitive salary and benefits.

Qualifications

• Minimum of two years of mortgage pricing experience.
• Experience with secondary marketing or lock desk operations.
• Strong verbal and written communication skills.

Responsibilities

• Provide users with excellent customer service and issue resolution.
• Serve as liaison between end-users and Optimal Blue.
• Train clients on enhancements and new systems.

Skills

Customer service orientation

Analytical skills

Problem-solving skills

Tools

Optimal Blue Product and Pricing Engine

Job description

A technology services company is hiring a PPE Technical Support Specialist to provide exceptional service to users of the Optimal Blue Product and Pricing Engine. The role demands expertise in mortgage pricing and customer interaction, emphasizing issue resolution and client education. Candidates should demonstrate strong analytical skills and a dedication to client satisfaction with a minimum of two years in the industry, alongside excellent communication skills. This is a full-time, remote position with competitive salary and benefits.