Remote SaaS Support Power-User (AI-Enhanced)

Propelus; Boulder (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Best Places to Work 2025

Professional development allowance

Generous PTO & volunteer time

Flexible remote work

Job summary

Propelus is seeking a high-performing Customer Support Specialist to join our CE Broker team in a remote, high-volume SaaS environment. You will be the human connection in an AI-augmented support workflow, delivering technical assistance to licensed professionals and shaping customer journeys.

We value customer-centric, tech-adaptable teammates who can resolve complex issues, educate users on new CE tracking options, and help improve our knowledge base and support documentation.

Qualifications

• 2+ years in SaaS support or contact center.
• Proficient with Zendesk and navigating long ticket histories.
• Able to explain technical concepts in plain language.
• Strong written and verbal English; Spanish a plus.

Responsibilities

• Handle multichannel inbound support via live chat, email, and phone.
• Resolve complex issues and provide accurate product guidance to licensed professionals.
• Collaborate with AI-augmented support workflows and surface feedback to the team.

Skills

SaaS support

Zendesk

English proficiency

Spanish (bonus)

Education

Associate’s degree or higher

Job description

Propelus is seeking a high-performing Customer Support Specialist to join our CE Broker team in a remote, high-volume SaaS environment. You will be the human connection in an AI-augmented support workflow, delivering technical assistance to licensed professionals and shaping customer journeys.

We value customer-centric, tech-adaptable teammates who can resolve complex issues, educate users on new CE tracking options, and help improve our knowledge base and support documentation.