Remote PostgreSQL & Database Support Engineer

United States Digital Space LLC; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully Remote

ESOP equity in the company

WeWork/co-working budget

Job summary

United States Digital Space LLC is seeking an experienced Database Support Engineer to join the Support Team and help developers unblock complex issues, optimize workloads, and maximize value from our platform.

You’ll collaborate with customers and engineering to improve product quality and developer experience, thrive in async, fast-paced environments, and contribute to scalable tools used by millions of developers.

Qualifications

• 7+ years in technical support, databases, backend engineering, SRE, or a similar field.
• PostgreSQL deeply understands autovacuum behavior, WAL growth, long-running transactions, and table bloat.
• Strong SQL performance and query optimization.
• Troubleshooting complex multi-tenant setups is a must.
• Cloud experience with providers like AWS and a comfort with Linux/terminal.

Responsibilities

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative, proactive advice to optimize workloads and avoid pitfalls for advanced users.
• Reproduce bugs, isolate root causes, propose workarounds, and escalate with solid steps.
• Ask targeted questions to convert reports into actionable cases.
• Communicate clearly and empathetically with users at all levels, especially during high-impact situations.
• Spot patterns across tickets and suggest improvements to documentation, tooling, and product.
• Mentor junior team members and raise the overall bar for support quality.

Skills

7+ years experience

PostgreSQL expertise

SQL performance

Distributed systems debugging

Linux/Terminal

AWS experience

Tools

AWS

Linux

Job description

United States Digital Space LLC is seeking an experienced Database Support Engineer to join the Support Team and help developers unblock complex issues, optimize workloads, and maximize value from our platform.

You’ll collaborate with customers and engineering to improve product quality and developer experience, thrive in async, fast-paced environments, and contribute to scalable tools used by millions of developers.