Remote PostgreSQL Support Engineer

Timescale

United States

Remote

USD 90,000 - 140,000

Full time

6 days ago

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Benefits offered by this job

Flexible PTO and family leave

Fridays off in August

Fully remote opportunities globally

Stock options for long-term growth

Monthly WiFi stipend

Professional development resources

Premium insurance options for you and/

Job summary

Tiger Data, formerly Timescale, is hiring a Database Support Engineer for our global, remote-first team. You will provide deep technical support for TimescaleDB and PostgreSQL, guiding customers through installation, design, and optimization while building trusted relationships.

You should thrive in a fast-paced, customer-facing role, manage cases end-to-end, and continuously learn to improve our products and processes. Remote work with flexible hours and on-call rotation is included.

Qualifications

Bachelor’s degree in computer science, information systems, or equivalent experience.
Relational DB experience at scale: administration, data modeling, query optimization.
Experience with relational databases (PostgreSQL a strong plus!).
Experience as a technical support professional with external customers.
Strong aptitude to understand and learn new software products.
Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.

Responsibilities

Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation.
Manage support cases from beginning to end.
Develop and maintain close relationships with our customers to help them be successful.
Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture.