Remote Post-Pay Engagement Lead (Healthcare)

Lyric; Atlanta (GA); Remote; USD 125,000 - 188,000; Full time

Benefits offered by this job

Remote work (US)

Job summary

Lyric is seeking a Client Engagement Manager (Post-Pay), Specialist to lead client relationships and translate payer needs into actionable requirements across the full implementation lifecycle.

You will own discovery, artifacts, communications, decision tracking, and cross-functional alignment from design through go-live and ongoing support, ensuring payments are accurate and auditable.

Qualifications

• Bachelor’s degree in healthcare administration, business, information systems, data analytics, or related field.
• Minimum of seven (7) years of experience in healthcare payment integrity, payer claims operations, healthcare technology implementation, business analysis, consulting, or closely related field.
• Minimum of five (5) years leading complex, client-facing healthcare implementations or workstreams from discovery and requirements through testing, go-live, and post-go-live support.
• Expert-level knowledge of post-payment payment integrity with experience across COB, data mining, DRG review, coding or clinical chart review, overpayment recovery, appeals, and reconciliation.
• Demonstrated ability to elicit, analyze, document, validate, and obtain approval for complex business and technical requirements.
• Experience partnering with Business Analysts and technical teams to develop process flows, user stories, acceptance criteria, data specifications, and traceability.
• Strong understanding of healthcare claims and supporting data domains, data mapping, source-to-target logic, data validation, and common integration methods.
• Experience maintaining RAID logs, decision logs, action trackers, change controls, requirements repositories, test evidence, and implementation documentation.
• Ability to explain sophisticated payment integrity workflows and product behavior clearly to business, operational, technical, and executive audiences.
• Excellent facilitation, written communication, presentation, relationship management, negotiation, and issue-resolution skills.
• Ability to manage multiple priorities, organize complex information, operate with limited direction, and drive accountability across teams without direct authority.
• Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and structured project or requirements management tools.
• Ability to maintain confidentiality and comply with applicable healthcare privacy, security, and data-handling requirements.
• Ability to travel approximately 20 percent, including client-site travel as needed.

Responsibilities

• Serve as the primary payment integrity implementation lead and day-to-day point of contact for assigned payer clients.
• Lead discovery sessions, working meetings, demonstrations, status reviews, decision forums, and executive-ready updates.
• Build trusted relationships with client leaders, SMEs, project managers, data and technology teams, and operational users.
• Set clear expectations, confirm ownership and due dates, follow through on commitments, and communicate changes promptly.
• Advise clients on implementation choices, workflow design, and practical tradeoffs while keeping the solution aligned with contracted scope and business outcomes.
• Own the end-to-end requirements lifecycle, documentation, traceability, validation, change control, and formal approval.
• Support client and Lyric teams to capture business, operational, product, reporting, data, integration, security, testing, and readiness requirements in clear language.
• Partner with the Business Analyst to translate client needs into detailed requirements, process flows, user stories, acceptance criteria, data specifications, and configuration decisions.
• Complete an internal quality and feasibility review with the Business Analyst and accountable technical or product owners before requesting client approval.
• Maintain the authoritative set of implementation artifacts, including requirements, workflow documentation, data dictionaries and mappings, decision logs, RAID logs, action trackers, meeting notes, test evidence, approvals, training materials, and transition documentation.
• Control requirement changes by documenting the business need, impact, decision, owner, approval, and downstream effect on scope, timeline, configuration, testing, and operations.

Skills

Client-facing

Requirements gathering

Stakeholder management

Documentation

Process mapping

Project coordination

Governance

Communication

Go-live support

Education

Bachelor's degree in healthcare administration, business, information systems, data analytics, or related field

Tools

Jira

Azure DevOps

Confluence

MS Office

Job description

Lyric is seeking a Client Engagement Manager (Post-Pay), Specialist to lead client relationships and translate payer needs into actionable requirements across the full implementation lifecycle.

You will own discovery, artifacts, communications, decision tracking, and cross-functional alignment from design through go-live and ongoing support, ensuring payments are accurate and auditable.