Remote Operations Specialist

Sales Match; Salem (OR); Remote; USD 49,000 - 65,000; Full time

Benefits offered by this job

Fully remote work in Oregon

Structured onboarding and training

Regular check-ins with operations lead

Opportunities to build operational and

Health coverage and leave

Job summary

Sales Match is seeking an Operations Specialist to handle internal requests from initial intake through completion. The role sits on the operations team and collaborates with requesters, owners, and other internal teams.

It is fully remote with work-from-home in Oregon, US, focusing on desk-based coordination and checks. You will maintain detailed task entries in Jira, monitor due dates, verify information, and escalate issues when needed.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of operations support or related administrative workflow experience preferred.
• Familiarity with internal requests, workflows, and following established procedures.
• Ability to communicate clearly in updates and summaries to colleagues.

Responsibilities

• Review incoming internal requests from shared email and task queues, identify the requested outcome, and establish which standard workflow applies before beginning work.
• Check request details for completeness, confirm the responsible team, and ask the requester targeted questions when information needed to proceed is missing.
• Create and update task entries using a project management tool such as Jira, recording request descriptions, ownership, current status, and expected next steps.
• Carry out assigned operational checks against established procedures, compare task information with the original request, and flag mismatches before moving work forward.
• Arrange routine handoffs between internal teams, making sure each receiving task owner has the context and instructions needed to continue the request.
• Monitor open items and approaching due dates, follow up with responsible colleagues, and update requesters when progress depends on another team's response.
• Escalate unresolved discrepancies, unclear instructions, competing priorities, or stalled work to the operations team lead with concise notes about checks already completed.
• Maintain workflow instructions by noting recurring questions and suggested clarifications, submitting proposed changes to the operations team lead for review before use.
• Check completed work for accuracy, turnaround, complete notes, and appropriate follow-up, using these measures to support consistent quality across routine requests.
• Confirm that requested actions are complete, communicate the outcome to the requester, close the task, and summarize recurring delays for team review.

Skills

Written communication

Workflow coordination

Time management

Attention to detail

Remote work readiness

Authorization to work in United States

Education

High school diploma or equivalent

Tools

Jira

Job description

Sales Match is seeking an Operations Specialist to handle internal requests from initial intake through completion. The role sits on the operations team and collaborates with requesters, owners, and other internal teams.

It is fully remote with work-from-home in Oregon, US, focusing on desk-based coordination and checks. You will maintain detailed task entries in Jira, monitor due dates, verify information, and escalate issues when needed.