Customer Support Representative

ResolveOps; Chicago (IL); Remote; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

PTO & holidays

Medical, dental, vision

401(k) match

Course budget

Laptop provided

Zusammenfassung

ResolveOps, an operations and technology consultancy based in Chicago, is hiring a Customer Support Representative to assist client staff after handovers. This is a full-time remote role, open to candidates anywhere in the United States.

You will handle post-handover inquiries by email, chat and phone, guide users through forms and reports, document recurring questions, escalate complex issues to consultants with context, and help keep client-specific FAQs and guides up to date.

Qualifikationen

• Customer service experience in help desk or call center; internships allowed.
• Clear, friendly written responses.
• Experience with Microsoft 365 or Google Workspace is required.

Aufgaben

• Answer client users by email, chat and phone in the weeks after a handover.
• Walk users through forms, approval steps and reports.
• Log every question and flag recurring ones.
• Route technical problems to consultants with context.
• Update FAQs and quick guides for each client.

Kenntnisse

Customer service

Written communication

Tools

Microsoft 365

Google Workspace

Jobbeschreibung

After we hand a new workflow over, the client's staff still have questions for a few weeks. Why was a request sent back, who approves what, where did a report go.

The Customer Support Representative answers them, sorts out the simple ones and sends the rest to the right consultant with everything they need. Full-time and remote, anywhere in the U.S.

Five things you'll do

• Answer client users by email, chat and phone in the weeks after a handover
• Walk users through forms, approval steps and reports
• Log every question and notice the ones that keep coming back
• Pass technical problems to consultants with screenshots and the record involved
• Update FAQs and short how-to guides for each client

Three things we need

• Some experience in customer service, a help desk or a call center (internships are fine)
• Short, clear, friendly written replies
• Microsoft 365 or Google Workspace

Also helps: Zendesk, Freshdesk or Jira Service Management; supporting business software users.

The terms

• Full-time and remote, anywhere in the U.S.
• PTO, sick leave and every federal holiday
• Medical, dental and vision from your first month
• A 401(k) with a ResolveOps match
• A yearly budget for courses and certification exams
• Laptop and home office setup, paid by us

ResolveOps is an operations and technology consultancy in Chicago. We fix the request forms, approval routes, application connections and reports a business runs on; every assignment is agreed in writing first and ends with operating instructions the client's team can follow.

ResolveOps is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.