Remote Post-Implementation Services Lead

Veeva; Madison (WI); On-site; USD 90,000 - 150,000; Full time

Job summary

Veeva Systems is modernizing software for Life Sciences with a Quality Cloud focus. You will lead a post-implementation team, ensuring customer and employee success while working with global cross-functional teams to drive ongoing adoption of new features.

The role is remote (US-based) with travel required. You will hire, mentor, and manage delivery across multiple engagements, shaping customer outcomes and productivity.

Qualifications

• 5+ years of software services experience at a software vendor or consulting firm.
• 2+ years in people management.
• Has grown and led a team of customer-facing software consultants.
• Operational excellence in leading Services including utilization and resource management.
• Ability to travel up to 25% of the time.

Responsibilities

• Ensuring customer and employee success.
• Leading through hands-on and strategic initiatives.
• Cultivating a positive and productive environment.
• Driving new practices to support ongoing adoption of new features and capabilities.
• Creating innovative collateral to support live customers.
• Partnering with global and cross-functional teams to provide the best outcomes.
• Lead a post implementation team that services customers of Veeva Quality Cloud.
• Responsible for hiring, performance management, and mentorship.
• Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource.
• Managing staffing and oversight to ensure delivery success.
• Support and coach your team and create billable work to drive productivity.
• Manage escalations and support sales and other teams in the pre-sales process.
• Cultivate trusted relationships with customers.

Skills

Software services

People management

Team leadership

Operations excellence

Travel readiness

Job description

Veeva Systems is modernizing software for Life Sciences with a Quality Cloud focus. You will lead a post-implementation team, ensuring customer and employee success while working with global cross-functional teams to drive ongoing adoption of new features.

The role is remote (US-based) with travel required. You will hire, mentor, and manage delivery across multiple engagements, shaping customer outcomes and productivity.