Delivery & Customer Success Manager

Veeva Systems, Inc.; Boston (MA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems, Inc. is seeking a Services Delivery Lead to manage a remote implementation team and deliver AI-driven solutions to life sciences clients. The role demands operational excellence in a supportive team environment, and involves managing up to 25% customer engagement.

Candidates should have over 5 years of software services experience, and a strong capacity for people management is essential. Additional benefits include medical, dental, and flexible PTO.

Qualifications

• 5+ years of software services experience at a software vendor or consulting firm.
• 2+ years in people management.
• Experience in leading a team of customer-facing software consultants.
• Proven operational excellence in Services management.
• Willingness to travel up to 25% of the time.

Responsibilities

• Lead an implementation team servicing customers.
• Oversee hiring, performance management, and mentorship.
• Manage supply and demand of team members.
• Cultivate trusted relationships with customers.
• Support and coach team members.

Skills

Software services experience

People management

Operational excellence

Customer-facing software consulting

Job description

Veeva Systems, Inc. is seeking a Services Delivery Lead to manage a remote implementation team and deliver AI-driven solutions to life sciences clients. The role demands operational excellence in a supportive team environment, and involves managing up to 25% customer engagement.

Candidates should have over 5 years of software services experience, and a strong capacity for people management is essential. Additional benefits include medical, dental, and flexible PTO.