Hospitality IT & POS Support Specialist (Remote)

Specific Gravity Group; United States; A distancia; USD 28.413 - 40.467; Jornada completa

Descripción de la vacante

A hospitality technology support company is seeking a Hospitality Tech Support engineer to provide remote support and training for clients. The role requires a minimum of 6 years of experience in technical support, preferably within the Hospitality sector. Key responsibilities include maintaining service tickets, troubleshooting hardware and software issues, and collaborating with clients. This full-time position offers a starting pay of $25/hour and is fully remote, focusing on delivering excellent customer service and effective IT solutions.

Formación

• Minimum of 6 years in technical support role providing IT support, especially in Hospitality.
• Experience with help desk ticketing systems.
• Proficient in POS hardware/software installation and maintenance.
• Excellent communication and customer service skills.

Responsabilidades

• Provide remote support and training via phone or video session.
• Maintain tickets in ticketing system (Connectwise).
• Manage, troubleshoot, and support POS and networks in client environments.
• Dispatch technicians as necessary.

Conocimientos

Troubleshooting Hospitality end-user issues

Customer service skills

Time management

Communication skills

Herramientas

Connectwise

POS systems

Windows hardware/software

Mac hardware/software

Descripción del empleo

A hospitality technology support company is seeking a Hospitality Tech Support engineer to provide remote support and training for clients. The role requires a minimum of 6 years of experience in technical support, preferably within the Hospitality sector. Key responsibilities include maintaining service tickets, troubleshooting hardware and software issues, and collaborating with clients. This full-time position offers a starting pay of $25/hour and is fully remote, focusing on delivering excellent customer service and effective IT solutions.