Bilingual Tech Support Agent: French/English (Remote)

PAR Technology; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

PAR Technology Corporation seeks a bilingual French/English Technical Support Agent for our US remote call center. This entry-level role focuses on providing first-level POS hardware/software support, troubleshooting, and incident logging to ensure smooth restaurant technology operations.

Ideal candidates have customer service experience, strong problem-solving and communication skills, and familiarity with Windows. Weekend and overtime may be required as needed.

Qualifications

• 1+ year of Customer Service experience (Helpdesk experience preferred)
• Background in restaurant or call center environments
• Strong problem-solving and communication skills
• Solid typing skills and working knowledge of Windows OS
• Reliable broadband/fiber internet and access to a backup work location
• Networking experience a plus
• AAS in electronics tech or computer science a plus
• A+ or Microsoft certifications a plus

Responsibilities

• Provide first-level support for POS hardware/software and PAR products
• Resolve operational and technical issues quickly and efficiently
• Log and manage incidents using our service management tools
• Follow escalation workflows and contribute to our knowledge base
• Deliver exceptional service that fosters total customer satisfaction
• Complete administrative support tasks related to customer service
• Analyze issues and apply sound judgment to determine resolutions
• Collaborate with internal teams and third-party engineers as needed

Skills

Customer service

Problem solving

Communication

Typing

Windows OS

Networking

Education

AAS in electronics tech or computer science

A+ or Microsoft certifications

Job description

PAR Technology Corporation seeks a bilingual French/English Technical Support Agent for our US remote call center. This entry-level role focuses on providing first-level POS hardware/software support, troubleshooting, and incident logging to ensure smooth restaurant technology operations.

Ideal candidates have customer service experience, strong problem-solving and communication skills, and familiarity with Windows. Weekend and overtime may be required as needed.