Remote Chat Support Specialist

Hibachibot Korean Bbq; Georgetown (KY); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading restaurant chain is seeking a Chat Service Representative to provide exceptional customer support. The role involves assisting customers with e-commerce inquiries via chat, evaluating interactions, and maintaining a positive company image. Candidates must have experience in customer service and be adept at using technology. This remote position offers flexibility and a chance to collaborate within a supportive team environment.

Qualifications

• Experience with email, chat, and phone customer service.
• Highly independent and able to work in a team.
• Ability to portray a positive and professional image.

Responsibilities

• Answer incoming customer live chats regarding navigation issues.
• Evaluate interactions and escalate issues if needed.
• Respond to customer inquiries accurately and concisely.
• Provide administrative support to the customer service team.

Skills

Customer service experience

Technology savvy

Communication skills

Job description

A leading restaurant chain is seeking a Chat Service Representative to provide exceptional customer support. The role involves assisting customers with e-commerce inquiries via chat, evaluating interactions, and maintaining a positive company image. Candidates must have experience in customer service and be adept at using technology. This remote position offers flexibility and a chance to collaborate within a supportive team environment.