POS Systems Specialist - Restaurant Tech & Support

The Cheesecake Factory Incorporated; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and incentive opportunity

Medical, Dental, Vision and Life Insurance

Retirement savings program

Tuition reimbursement

Paid time off

Dining Discount (50% off)

Job summary

A leading hospitality company in Phoenix, AZ is seeking an IT Applications POS Specialist to support and maintain Point-of-Sale systems. Responsibilities include programming for menu implementations, providing customer support, and collaborating with technology partners on new restaurant tech. A minimum of 2 years in tech support and 1 year in POS programming is required. This role emphasizes effective communication and problem-solving skills, with a strong focus on customer service. Competitive salary and benefits are offered.

Qualifications

• Minimum 2 years of experience in tech support or help desk role, preferably in hospitality.
• At least 1 year of Point-Of-Sale programming experience required.
• General networking/connectivity knowledge.

Responsibilities

• Perform POS programming for menu implementations and price changes.
• Develop and deploy configuration changes and software updates.
• Provide high-level remote support to resolve functionality issues.

Skills

Technical support

Communication skills

Analytical thinking

Attention to detail

Customer service

Education

Associate's or Bachelor's degree in business administration, hospitality or technology

Tools

Aloha CFC

Point-Of-Sale systems

Job description

A leading hospitality company in Phoenix, AZ is seeking an IT Applications POS Specialist to support and maintain Point-of-Sale systems. Responsibilities include programming for menu implementations, providing customer support, and collaborating with technology partners on new restaurant tech. A minimum of 2 years in tech support and 1 year in POS programming is required. This role emphasizes effective communication and problem-solving skills, with a strong focus on customer service. Competitive salary and benefits are offered.