Product Support Engineer - POS & API Troubleshooter

Vori; United States; On-site; USD 75,000 - 90,000; Full time

Job summary

A leading technology company in the United States is seeking a Product Support Engineer to act as a technical bridge between customers and engineering. In this role, you will diagnose complex product issues, improve system reliability, and assist clients using POS solutions. Candidates should have at least 3 years of experience in technical support, a strong understanding of POS systems, and excellent analytical skills. This position offers an opportunity to collaborate with cross-functional teams and enhance overall customer experience.

Qualifications

• 3+ years in technical support, preferably within retail technology.
• Strong understanding of POS systems and payment processing.
• Proficiency in troubleshooting software and hardware issues.

Responsibilities

• Provide technical support to clients using POS solutions.
• Diagnose software, hardware, and network issues.
• Act as a liaison between clients and the development team.

Skills

Technical support

Troubleshooting

Communication skills

Analytical skills

Job description

A leading technology company in the United States is seeking a Product Support Engineer to act as a technical bridge between customers and engineering. In this role, you will diagnose complex product issues, improve system reliability, and assist clients using POS solutions. Candidates should have at least 3 years of experience in technical support, a strong understanding of POS systems, and excellent analytical skills. This position offers an opportunity to collaborate with cross-functional teams and enhance overall customer experience.