Remote POS Help Desk Specialist (Aptos)

Milestone Technologies, Inc.; Los Angeles (CA); On-site; USD 24,796 - 28,929; Full time

Job summary

A leading tech support firm is looking for a Level 1 Service Desk Analyst to provide remote assistance for Aptos retail POS systems. The role requires excellent customer service skills and the ability to manage high-volume calls. Key responsibilities include tracking incidents and resolving technical issues for retail devices. Candidates should have an AS degree and 2 years of relevant experience. The remote schedule is Sunday through Thursday.

Qualifications

• 2 years of Service Desk or Desktop Support experience required.
• Experience with Aptos retail point of sale system preferred.
• Ability to work independently and in a group environment.

Responsibilities

• Respond to telephone, email, and Service Now requests.
• Create and track incidents and requests to ensure timely resolution.
• Support Aptos retail POS system and Retail Devices.

Skills

Customer service

Communication skills

Networking understanding

Aptos retail point of sale system

Windows 10 proficiency

Mac OSX proficiency

Active Directory management

Quick learning ability

Education

AS degree or higher

Tools

Service Now

Job description

A leading tech support firm is looking for a Level 1 Service Desk Analyst to provide remote assistance for Aptos retail POS systems. The role requires excellent customer service skills and the ability to manage high-volume calls. Key responsibilities include tracking incidents and resolving technical issues for retail devices. Candidates should have an AS degree and 2 years of relevant experience. The remote schedule is Sunday through Thursday.