Remote POS Systems Administrator – Multi-Location

WhiteWater Express Car Wash; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

PTO

401(k) with match

Life insurance

Advancement opportunities

Free weekly car washes

Job summary

WhiteWater Express Car Wash is seeking a Point of Sale Administrator to own the POS environment across locations. This role administers DRB SiteWatch, Patheon, and ICSS, handling configuration, testing, troubleshooting, and ongoing improvements to keep POS systems accurate and reliable.

You will support multi-site operations, train site leaders, create SOPs, and partner with vendors while delivering strong data integrity and reporting on sales, memberships, and discounts.

Qualifications

• 2+ years of experience administering or supporting a car wash POS system; DRB SiteWatch experience required.
• 3+ years of IT or technical support experience preferred.
• High school diploma or equivalent required; education/experience combinations may be considered.

Responsibilities

• Own and administer DRB SiteWatch, Patheon, and ICSS POS systems across all locations.
• Manage end-to-end POS configuration, including items, pricing, packages, memberships, promotions, discounts, and site settings.
• Test and validate all POS changes before launch to ensure accuracy and functionality.
• Provide advanced Level 3 troubleshooting and technical support for POS terminals, kiosks, payment systems, hardware, software, and connectivity issues.
• Serve as the primary liaison with POS vendors and DRB Support for escalated system issues.
• Maintain data integrity, configuration records, testing documentation, and audit trails across all locations.
• Train site leaders and team members on POS functionality, system changes, and new processes.
• Create and maintain SOPs, training materials, and quick-reference guides.
• Monitor POS performance and provide reporting related to sales, memberships, transactions, pricing, renewals, and discounts.
• Partner with internal teams to identify process improvements, system efficiencies, and opportunities to enhance the customer experience.

Skills

POS administration

Troubleshooting

Multi-location support

Documentation

Education

High school diploma

Tools

DRB SiteWatch

Patheon

ICSS

Job description

WhiteWater Express Car Wash is seeking a Point of Sale Administrator to own the POS environment across locations. This role administers DRB SiteWatch, Patheon, and ICSS, handling configuration, testing, troubleshooting, and ongoing improvements to keep POS systems accurate and reliable.

You will support multi-site operations, train site leaders, create SOPs, and partner with vendors while delivering strong data integrity and reporting on sales, memberships, and discounts.