Remote POS Implementation Lead - Training & Support

NorthAB LLC; United States; Remote; USD 70.000 - 86.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Coverage

Flexible Paid Time Off

401(k) + Match

Mental Health Support & Well-Being

Paid Maternity & Paternity Leave

Education Assistance

Lifestyle Spending Account

Zusammenfassung

North Hospitality, a US-based company, is seeking an experienced Implementation Manager to lead planning, installation, training and support for POS clients. You will collaborate with client teams to configure software and hardware, manage pre-implementation activities and ensure a smooth live rollout.

The role requires 3+ years in POS implementation, CPP certification or commitment to obtain within 12 months, and a dedication to world-class service.

Qualifikationen

• Bachelor’s Degree or equivalent combination of education and work experience.
• Minimum of 3 years experience in point of sale implementation and/or support.
• Certified Payment Professional (CPP) or able to attain in 12 months.
• Ability to understand each merchant’s unique needs, develop a plan of action and coordinate team efforts to provide the solution.
• Ability to provide world-class customer service, communicate well and a keen attention to detail.

Aufgaben

• System implementation and training: Pre-implementation project management, planning, scheduling and client preparation.
• On-site implementation of live system, and train staff to comfortable level by conclusion of visit.
• Develop post-implementation plan, obtain necessary client sign-offs and thoroughly document all implementation/training details.
• Respond to client service requests in a timely manner and resolve issues to client satisfaction.
• Recommend and perform upgrades on systems to ensure longevity.
• Diagnose and resolve hardware, software, and user error problems, both on the phone and on site as required.
• "Own the call", actively participate in problem resolution from beginning to end, even after escalation.
• Follow up with customers to ensure issue has been resolved.
• Stays current on job related equipment, procedures and information via attendance at meetings and seminars and reading technology related publications.
• Participate in the after-hours ‘On Call’ rotation.
• Assist in training internal Customer Support and Sales personnel and participate in sales presentations as needed to assist Sales Team.
• Ability to be an level three escalation path for the support department as needed.

Kenntnisse

POS implementation

Customer service

Team coordination

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

North Hospitality, a US-based company, is seeking an experienced Implementation Manager to lead planning, installation, training and support for POS clients. You will collaborate with client teams to configure software and hardware, manage pre-implementation activities and ensure a smooth live rollout.

The role requires 3+ years in POS implementation, CPP certification or commitment to obtain within 12 months, and a dedication to world-class service.