Remote POS Administrator - Multi-Site Systems Expert

WhiteWater Express Car Wash; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Life insurance

Paid time off

Advancement opportunities

Free weekly car washes

Job summary

WhiteWater Express Car Wash is seeking a remote POS Administrator to own and optimize our POS environment across multiple locations. You will manage DRB SiteWatch, Patheon, and ICS systems, configure items, pricing, memberships, and promotions, and test changes before deployment.

The role requires 2+ years in POS administration and 3+ years in IT support, with proven troubleshooting skills and multi-location coordination. We offer strong benefits and advancement opportunities.

Qualifications

• 2+ years of experience administering or supporting a car wash POS system; DRB SiteWatch experience required.
• 3+ years of IT or technical support experience preferred.
• High school diploma or equivalent.
• Strong knowledge of POS systems, hardware, software, networking, and connectivity.
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose and resolve technical issues.
• Excellent attention to detail, organization, communication, and interpersonal skills.
• Ability to manage multiple priorities and support requests across a multi-location organization.
• Proficiency with Microsoft Office, Gmail, and related business software.

Responsibilities

• Own and administer DRB SiteWatch, Patheon, and ICS POS systems across all locations.
• Manage end-to-end POS configuration, including items, pricing, packages, memberships, promotions, discounts, and site settings.
• Test and validate all POS changes before launch to ensure accuracy and functionality.
• Provide advanced Level 3 troubleshooting and technical support for POS terminals, kiosks, payment systems, hardware, software, and connectivity issues.
• Serve as the primary liaison with POS vendors and DRB Support for escalated system issues.
• Maintain data integrity, configuration records, testing documentation, and audit trails across all locations.
• Train site leaders and team members on POS functionality, system changes, and new processes.
• Create and maintain SOPs, training materials, and quick-reference guides.
• Monitor POS performance and provide reporting related to sales, memberships, transactions, pricing, renewals, and discounts.
• Partner with internal teams to identify process improvements, system efficiencies, and opportunities to enhance the customer experience.

Skills

POS systems knowledge

Troubleshooting

Multi-location support

Microsoft Office / Gmail

Education

High school diploma or equivalent

Tools

DRB SiteWatch

Patheon

ICS

Job description

WhiteWater Express Car Wash is seeking a remote POS Administrator to own and optimize our POS environment across multiple locations. You will manage DRB SiteWatch, Patheon, and ICS systems, configure items, pricing, memberships, and promotions, and test changes before deployment.

The role requires 2+ years in POS administration and 3+ years in IT support, with proven troubleshooting skills and multi-location coordination. We offer strong benefits and advancement opportunities.