Remote PoS Support Analyst — Venue Tech & Travel

Hidden Jobs; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, vision, dental, and mental健康?

Free concert tickets

Generous paid time off

401(k) with company match

Tuition reimbursement

Job summary

Hidden Jobs is seeking a Venue Applications Support Analyst to keep PoS systems running smoothly across venues in Tennessee, North Carolina, and South Carolina. Most work is remote with occasional on-site engagements.

You will maintain PoS data, diagnose device issues, write end-user guides, and help improve support processes while traveling up to 30% for implementations and training.

Qualifications

• At least one year of experience supporting PoS systems, preferably Appetize and/or Micros.
• Strong Excel skills including formulas and pivot tables.
• Familiarity with multi-location food and beverage operations and basic accounting practices such as balancing finances and inventory.
• Strong troubleshooting ability with limited information and the capacity to reprioritize rapidly.
• Outstanding written and verbal customer service skills and a positive, opportunity-focused attitude.
• Willingness to travel up to 30%, with potential for more during peak season (March through October).

Responsibilities

• Maintain PoS data including menu items, pricing, discounts, employee credentials, and venue layouts, upholding data integrity.
• Diagnose device malfunctions across software, hardware, and peripherals, and document recurring issues for escalation.
• Author end-user guides and test new software versions thoroughly before release.
• Establish and refine support processes to improve accuracy and timeliness.
• Staff an on-call helpdesk hotline during peak support windows, including after-hours show coverage on a rotating basis.
• Travel to venues for software implementations, training, and escalated support as needed.

Skills

PoS support

Attention to detail

Customer service

Troubleshooting

Communication

Travel willingness

Education

Tech degree or certificate (nice to have)

Tools

Appetize

Micros

Microsoft Excel

Job description

Hidden Jobs is seeking a Venue Applications Support Analyst to keep PoS systems running smoothly across venues in Tennessee, North Carolina, and South Carolina. Most work is remote with occasional on-site engagements.

You will maintain PoS data, diagnose device issues, write end-user guides, and help improve support processes while traveling up to 30% for implementations and training.