PoS Venue Support Analyst (On-Call & Travel)

Live Nation; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Concert tickets

401(k) plan

Family programs

Company car

Job summary

Live Nation Entertainment is seeking a Venue Applications Support Analyst to ensure PoS systems at venues operate smoothly. You will input data, troubleshoot issues, and write end-user guides. The role involves remote support with on-site engagements across the US and on-call coverage during events.

The ideal candidate has 1+ year PoS support experience, strong Excel skills, and familiarity with food & beverage operations. Travel up to 30% may be required.

Qualifications

• Minimum 1 year experience supporting PoS systems.
• Excel skills with formulas and pivot tables.
• Experience in food & beverage multi-location operations.
• Willingness to travel up to 30%.
• Strong troubleshooting with limited information to reach resolution.
• Excellent customer service via written and verbal communication.

Responsibilities

• Input PoS data: menu items, prices, discounts, employee credentials, venue layouts; maintain data integrity.
• Diagnose device malfunctions (software/hardware).
• Author end-user guides to improve usability.
• Test new software versions thoroughly.
• Document frequency of issues and escalate systemic problems.
• Establish processes for completing tasks with accuracy and timeliness.
• Lead on-call helpdesk during peak support times.
• Provide exceptional customer service to users with varying technical aptitude.
• Travel to venues for software implementations and support.

Skills

PoS systems

Attention to detail

Excel skills

Troubleshooting

Customer service

Task prioritization

Travel readiness

Accounting basics

Tech degree helpful

Education

Technology degree/certificate

Tools

Appetize

Micros

Job description

Live Nation Entertainment is seeking a Venue Applications Support Analyst to ensure PoS systems at venues operate smoothly. You will input data, troubleshoot issues, and write end-user guides. The role involves remote support with on-site engagements across the US and on-call coverage during events.

The ideal candidate has 1+ year PoS support experience, strong Excel skills, and familiarity with food & beverage operations. Travel up to 30% may be required.