Venue IT Engineer: POS & Network Systems, On-Call Support

Ole Red; Nashville, Northern (TN, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Ole Red in Nashville is seeking a Venue IT Engineer to support IT services for all venues, including service desks, endpoints, networks, and POS systems. You will travel to venues, implement hardware/software, and lead on-call support within an agile team.

The role requires 1+ year POS experience (Micros Simphony preferred), 3+ years networking (Unifi preferred), and a degree in IS/CS. CCNA preferred; you’ll create end-user guides and optimize processes.

Qualifications

• Degree in Information Systems, Computer Science or equivalent required.
• 1+ years' experience supporting POS systems (Micros Simphony preferred).
• 3+ years' network experience (Unifi preferred).
• Experience with food and beverage multi-location operations.
• CCNA or equivalent certification preferred.

Responsibilities

• Maintain on-site networks, including updates and replacements for business operations.
• Diagnose malfunctions in device software, hardware, and peripherals.
• Support ticketing needs for venues, i.e., box office and mobile devices.
• Provide POS upgrades, testing, and data changes for the POS systems.
• Create end-user guides and train operators; deliver positive customer service.
• Lead on-call helpdesk duties within an agile team.
• Travel to venues for hardware and software implementations and support.
• Document issue frequency and elevate systemic problems.

Skills

IT support

Network troubleshooting

POS systems

On-call support

Agile

Data accuracy

Interpersonal skills

Excel basics

Education

Degree in Information Systems or CS

Tools

Micros Simphony

Unifi

POS hardware

Job description

Ole Red in Nashville is seeking a Venue IT Engineer to support IT services for all venues, including service desks, endpoints, networks, and POS systems. You will travel to venues, implement hardware/software, and lead on-call support within an agile team.

The role requires 1+ year POS experience (Micros Simphony preferred), 3+ years networking (Unifi preferred), and a degree in IS/CS. CCNA preferred; you’ll create end-user guides and optimize processes.