Remote POS Success Manager | Restaurant Growth

Owner.com; San Francisco (CA); Remote; MXN 560,000 - 747,000; Full time

Benefits offered by this job

Health coverage

Remote-first workplace

Unlimited PTO

Employee discounts

Job summary

Owner.com is expanding its Customer Success team to support restaurants using our Core Online Ordering platform and Point of Sale system. As a POS CS Manager, you will own post-launch relationships, drive adoption of both products, and demonstrate tangible business value for operators.

You will guide customers on growth strategies, loyalty program adoption, and app optimization, ensuring retention and expansion across the full stack. This role supports a remote-first, globally distributed team.

Qualifications

• 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company.
• Experience with driving product adoption and reducing churn.
• Familiarity with in-store restaurant operations and POS hardware.

Responsibilities

• Own a portfolio of POS customers across all post-go-live stages, driving full product adoption.
• Coach customers on in-store growth strategies, loyalty adoption, and app optimization.
• Conduct Value Reviews linking usage to business outcomes like MoM sales growth and in-store revenue.
• Identify churn risk, engage at-risk customers, and manage cancellation conversations with strong objection handling.
• Collaborate with Product, Launch, Support and Sales to surface insights and drive improvements.
• Help build POS playbooks and scalable processes as the team grows.

Skills

Customer centric

Communication skills

Data interpretation

Problem solving

Process orientation

Adaptability

Tools

Salesforce

SalesLoft

Claude

Notion

Slack

Job description

Owner.com is expanding its Customer Success team to support restaurants using our Core Online Ordering platform and Point of Sale system. As a POS CS Manager, you will own post-launch relationships, drive adoption of both products, and demonstrate tangible business value for operators.

You will guide customers on growth strategies, loyalty program adoption, and app optimization, ensuring retention and expansion across the full stack. This role supports a remote-first, globally distributed team.