Remote Senior Customer Success Manager, POS & Back-of-House

PAR Technology; Minnesota; Remote; USD 100,000 - 115,000; Full time

Job summary

PAR Technology Corporation is seeking a Senior Customer Success Manager for Point of Sale & Back of House to own relationships with some of PAR’s largest enterprise restaurant customers. You’ll think ahead, understand what matters most to your customers, and rally the right PAR teams to move the partnership forward.

You’ll build executive relationships, develop account strategies, navigate complex challenges, identify growth opportunities, and ensure customers see measurable value from their

Qualifications

• 4+ years in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software.
• Experience managing enterprise relationships with multiple stakeholders.
• Ability to translate customer goals into strategic account plans that drive value, retention and growth.
• Comfort discussing restaurant technology, POS, payments, and back-office environments.

Responsibilities

• Be the strategic partner for a portfolio of large enterprise restaurant customers across the customer lifecycle.
• Build account plans around customer goals and mobilize PAR teams to progress.
• Lead Quarterly and Executive Business Reviews with senior stakeholders.
• Track customer health, adoption, and usage to identify opportunities and address renewal risk.
• Navigate complex customer challenges by coordinating Support, Professional Services, Product, and Engineering.
• Identify expansion opportunities across locations, modules, and products with Sales.
• Own renewal forecasting, account health, and stakeholder mapping.
• Become a trusted expert in PAR’s POS and back-office solutions.
• Provide customer voice feedback to help improve the organization.

Skills

Customer success

Enterprise accounts

Executive relationships

Cross-functional collaboration

POS / back-office fluency

Tools

POS systems

Back-office software

Job description

PAR Technology Corporation is seeking a Senior Customer Success Manager for Point of Sale & Back of House to own relationships with some of PAR’s largest enterprise restaurant customers. You’ll think ahead, understand what matters most to your customers, and rally the right PAR teams to move the partnership forward.

You’ll build executive relationships, develop account strategies, navigate complex challenges, identify growth opportunities, and ensure customers see measurable value from their