Retail Help Desk Technician – POS & Mobile Devices
Apex Systems
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Benefits offered by this job
Job summary
Everforth Apex Systems is seeking a Help Desk Technician to provide first-level technical support for retail store operations, troubleshooting POS systems, printers, and mobile devices. This role requires strong customer service and the ability to communicate technical information clearly in a fast-paced retail environment.
You will document incidents in the ticketing system, assist with device setup, and escalate complex issues as needed while ensuring minimal store downtime and high user
Qualifications
- Experience in a Help Desk, Service Desk, Technical Support, or Customer Support role.
- Strong troubleshooting skills across hardware, software, and mobile devices.
- Experience supporting POS systems, printers, or retail technology is preferred.
Responsibilities
- Provide first-level technical support for retail store personnel via phone, email, and remote support tools.
- Troubleshoot and resolve issues involving POS systems, receipt printers, label printers, scanners, and related peripherals.
- Support and manage mobile devices, including smartphones, tablets, and handheld inventory devices.
- Document incidents, service requests, and resolutions in the ticketing system.
- Escalate complex issues to higher-level support teams when necessary.
- Assist with device setup, configuration, software installations, and equipment replacements.
- Deliver excellent customer service while communicating technical information in an easy-to-understand manner.
- Monitor support queues and ensure timely resolution of issues to minimize store downtime.
Skills
Education
Tools
Job description
Everforth Apex Systems is seeking a Help Desk Technician to provide first-level technical support for retail store operations, troubleshooting POS systems, printers, and mobile devices. This role requires strong customer service and the ability to communicate technical information clearly in a fast-paced retail environment.
You will document incidents in the ticketing system, assist with device setup, and escalate complex issues as needed while ensuring minimal store downtime and high user
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