POS Systems Support Analyst | Fast, First-Response Tech

JobTarget, LLC; Cinnaminson Township (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

JobTarget, LLC is seeking a System Support Analyst to provide Level 1 and 2 technical assistance for POS systems, merchant systems, and store peripherals. The role includes coordinating with IT, performing system administration tasks, and ensuring minimal downtime for customers and partners.

Responsibilities include responding to service requests, triaging incidents, performing hardware/software troubleshooting, and supporting network and back office systems.

Qualifications

• 2+ years of retail tech support or equivalent.
• Experience with POS hardware and software.
• Strong customer service and communication skills.

Responsibilities

• Responds to service requests via multiple channels and documents actions.
• Prioritizes and schedules requests, escalating to specialists as needed.
• Tracks requests through to resolution and reports on status.

Skills

POS Systems

Hardware troubleshooting

Network troubleshooting

Active Directory/Exchange

Remote access tools

Microsoft Office

Customer service

Multi-tasking

Problem solving

Teamwork

Tools

Service Desk Ticketing Systems

Job description

JobTarget, LLC is seeking a System Support Analyst to provide Level 1 and 2 technical assistance for POS systems, merchant systems, and store peripherals. The role includes coordinating with IT, performing system administration tasks, and ensuring minimal downtime for customers and partners.

Responsibilities include responding to service requests, triaging incidents, performing hardware/software troubleshooting, and supporting network and back office systems.