Remote POS Deployment Coordinator - Field Tech Support

Resolve Tech Solutions; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Resolve Tech Solutions is seeking a remote POS Deployment Support Coordinator to assist field technicians installing POS equipment at US client stores. You will be the central contact during store visits, handling calls, data entry, and submission verification.

The role emphasizes clear communication, meticulous data handling, and adherence to established procedures, with a rotational schedule aligned to US time zones.

Qualifications

• 2-5 years of experience in POS or store tech environments.
• Strong verbal communication and active listening skills.
• High attention to detail and accurate data-entry.
• Ability to review images and documentation for completeness.
• Comfortable working with multiple systems while speaking with technicians.
• Ability to follow defined procedures and escalation paths.
• Dependable, organized, and able to perform in a fast-paced environment.

Responsibilities

• Answer incoming calls from technicians during POS installations.
• Enter store, technician, equipment, and installation data accurately.
• Verify submission of installation images and documentation.
• Review submissions for completeness and project requirements.
• Identify missing or incorrect information and follow up with technicians.
• Document call details and installation status in the system.
• Escalate technical issues or project exceptions to the appropriate team.
• Maintain professional, customer-focused communication.
• Meet expectations for responsiveness, attendance, and quality.

Skills

POS systems

Retail experience

Communication skills

Data entry

Procedures adherence

Escalation handling

Documentation accuracy

Tools

Multiple systems

Job description

Resolve Tech Solutions is seeking a remote POS Deployment Support Coordinator to assist field technicians installing POS equipment at US client stores. You will be the central contact during store visits, handling calls, data entry, and submission verification.

The role emphasizes clear communication, meticulous data handling, and adherence to established procedures, with a rotational schedule aligned to US time zones.